Dispense supports using printers made by Star Micronics. Using these printers Dispense can automatically print order receipts when you confirm orders in the app.
Currently we support any Star Micronics printer that supports their CloudPrnt protol.
Here's a list of supported printers from Star:
For a full list of supported printers go https://www.starmicronics.com/pages/cloudprnt-web-cloud-online-pos-receipt-printing-sdk-developers#PrinterModels.
First, connect your cloud printer to the internet via ethernet connection. You should find the ethernet port on the back of the printer.
If using the mC-Print 2 or 3, you can power the printer off. While the printer is off, press and hold the feed button. While holding the feed button, turn your printer back on. Continue to hold the feed button until it starts printing. The very last bit that prints out will show your IP address. You can also look at your network map to obtain your devices IP address.
In a browser under the same network, type your IP address into your browser. You can then login. If you haven't changed your username or password, the default should be:
Keep this tab open as you will be coming back to it.
Click the plus button to add your printer. Give it a name that matches the room you'll be using your printer from, like Vault. Once you save your printer, you'll see a URL like this:
You'll need this URL to configure your Star printer's Cloud Prnt settings. Click Copy Link to quickly copy the Server URL.
Go back to your printer settings. You will click on CloudPRNT on the left menu
Next, you'll need to enter the URL from the Dispense app for your new printer here.
Click Submit, then you will need to save your changes.
Select save and restart device, then execute.
Dispense supports automatically printing orders and you can choose which status you'd like to auto print on. So if your store uses the Auto confirm feature, you can select to auto print when an order is confirmed. That was as soon as orders come in they will print out.
To configure auto printing, go to Store in the sidebar and scroll down to the Order settings and find the Auto print orders toggle and turn it on.
You should now see a drop down to select a status to auto print on as well.