About Offers

Dispense's offers feature allows stores to set up various types of discounts for their customers.

Offers can be set up by the store and are intended to encourage customers to make larger purchases and drive sales.

Offers lives at the organization level, so you can set up a discount at a single location, multiple locations or all your locations, so you can keep things consistent.


Offer Types

More about specific Offer Types.

  • Cart discounts: A certain amount is taken off the total purchase price
  • BOGO ('buy one, get one' or 'buy x, get y') deals: Customers can purchase one item (or multiple) and get another at a discounted rate.
  • Flat Amount (aka multi-buy or bundle) deals: Customers can purchase multiple items for a flat price
  • Sale (aka product-level discounts): Place products on sale via individual items or via a filter (e.g. All Flower of a specific brand).

Create an Offer

1. Navigate to the Marketing > Offers section of the app.

2. Click the Add (+) button.

3. Fill out your offer details, instructions here: Offer Types.

4. Save.

Offer Stacking

Stacking is how discounts and offers are applied together in the cart. Dispense supports three different options at the store-level: No Stacking, No Double Stacking, and Stacking. This is set in Store Settings > Orders. You can also set more specific stacking settings at the individual offer-level.

For more detail and examples, see Discount Stacking.

Limit use per order

This setting can be used for Deals and Sales (not Cart Discounts) to limit how many times a customer can redeem the same offer.
For example, if you wanted to limit the number of redemptions to just 1 per order, type a 1 in this field. If you don't want to set a limit, just leave this blank.
This setting could be helpful if you want to run a targeted promo, but don't want to allow the customer to redeem it multiple times in the same order.

Custom Deals Image

You can customize the look of your deals by uploading a background image.

For example:

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Preview an Offer

To preview an offer you just created, click on the dropdown and select the store for which you want to preview. If you only have 1 store, that will be your only option in the dropdown.


Promo Codes

You can set up a promo code for any offer type. See Promo Codes.

Offer Analytics

You can view how well your offers performed in the redemption column here, for more info see Offer Analytics.

Scheduling Offers

To enable and disable the redemption of an offer automatically, you can set a schedule for it. Scheduling can be used for any offer type.

Custom Offers Icon

  1. Navigate to Store > Settings > Products
  2. Here you will see icons for categories, and at the bottom, an icon for offers: Upload your custom icon.
  3. Save

Turning the Offers Icon off

  1. Navigate to Store > Settings > Products
  2. Here you will see icons for categories and offers, you can toggle any of these OFF to not show them on the home page of the menu.
  3. Save

Duplicate Offers

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  1. Navigate to Marketing > Offers > Select the offer you'd like to copy
  2. Click on the more menu (...) and select Duplicate.
  3. After duplication, you'll find an identical offer marked with 'copy of' before the title. The offer will be toggled OFF by default.

  4. Make any edits to the products, schedule dates, offer stacking settings, etc.

  5. Save your changes and activate the deal.

NOTE: If your offer contains a promo code, the promo code will duplicate to the new offer, but with '-copy' added at the end of the promo code. Don't forget to customize it with the promo code name of your choice!