Order Settings
To change your store's order settings, go to Store settings in the sidebar, and click on Settings.
Dispense supports dispensaries of all sizes, from small SSO to large MSOs. Use these options to customize how Dispense works for you.
By default, new orders that come into Dispense will go into the Pending status and will need to be confirmed by someone at the dispensary. If you're using a POS integration (Leaflogix, Flowhub etc.), orders will only be pushed to your POS once confirmed.
If you don't want to have to manually confirm every order, enable this option, and Dispense will automatically confirm orders when they are placed by the customer.
You can set your own custom sub statuses for orders. This is useful if you have additional steps that your orders to go through. For example, some dispensaries will use a "Queued" sub status to indicate that an order has been queued before it can be fullfilled.
If you use the Sub Status feature, you can also specify a default sub status. Dispense will automatically apply your default to new orders:
Enable which payments types you accept at your dispensary here:
This will show up for customers at checkout when placing an order:
Choose which pickup options your store supports here:
If you would like to force customers to select a pickup time, enable that here. Turning these options on will force a customer to select a pickup time from your available timeslots.
If you use pickup times, you can enable this option to also generate a QR code for each customer. Use the Dispense app to scan and check in customers.
Set the minimum age that a customer must be in order to place an order here:
All orders require a customer to enter their birthday, so Dispense will use this to prevent underage customers from placing an order.
Control how many days in advance customers can place orders. Most dispensaries typically only set this to 1 or 2 days.
Order queues are used for stores with high volumes to route orders into queues, so when customers arrive at your store, they can be quickly funnelled to separate lines.
If you're using Dispense's cloud printer feature, turn this on to tell Dispense to automatically print orders when they are placed.
You can also change the status that Dispense will auto print the order on, such as if you want Dispense to auto print when an order is confirmed or checked in.
By default, Dispense will send customers an email notification when their order is confirmed. Some U.S. states don't allow these notifications. If this situation applies to your store, you can simply turn the email notifications off here:
By default, Dispense will send customers an SMS notification when their order is confirmed. Some U.S. states don't allow these notifications. If this situation applies to your store, you can simply turn the email notifications off here:
