Order Settings
Dispense supports dispensaries of all sizes, from small SSO to large MSOs. Use the order setting options to customize how Dispense works for you.
Navigate to Store > Settings > Orders
The Order Statuses in Dispense are:
Status | Description |
Pending | We do not recommend using this status, but you can use it if you want to check the order for whatever reason before Confirming (verify delivery address, check inventory, etc.) At this status:
|
Confirmed | At this status:
|
Checked In | Use this for In Store pickups to let fulfillment know the order ready to be fulfilled. For Curbside purchases, the customer can tell you when they've arrived and check themselves in. |
Ready for Pickup | Use this status post-fulfillment to indicate that the order is ready for the customer. |
Closed | Some POS integrations will automatically Close Out orders in Dispense if they are closed in your POS. |
By default, new orders will go into the Pending status and will need to be manually Confirmed. If you're using a POS integration (Leaflogix, Flowhub etc.), orders will only be pushed to your POS once Confirmed.
If you don't want to have to manually confirm every order, enable Auto Confirm Orders, and the orders will skip the Pending status and go directly to Confirmed.
You can set your own custom sub statuses for orders. This is useful if you have additional steps that your orders to go through. For example, some dispensaries will use a "Queued" sub status to indicate that an order has been queued before it can be fullfilled.
If you use the Sub Status feature, you can also specify a default sub status. Dispense will automatically apply your default to new orders.
Choose which order types (In Store pickup, Cubrside pickup, Delivery, etc.) your store supports and configure your settings per order type.
Enable which payments types you accept for each order type. This will show up for customers at checkout when placing an order, specific to that order type.
If you would like to force customers to select a pickup time, enable that here. Turning these options on will force a customer to select a pickup time from your available timeslots.
With this feature, you can do things like stop accepting orders 5m before or after the start of each time slot.
If you use pickup times, you can enable this option to also generate a QR code for each customer. Use the Dispense Mobile App to scan and check in customers.
Order queues are used for stores with high volumes to route orders into queues, so when customers arrive at your store, they can be quickly funnelled to separate lines. Learn more about Order Queues.
Setting available only for Order Type = In Store.
By default, Dispense will send customers an email notification when their order is confirmed.
Some U.S. states don't allow these notifications, so you can disable them.
By default, Dispense will send customers an SMS notification when their order is confirmed.
Some U.S. states don't allow these notifications, so you can disable them.
Set the minimum age that a customer must be in order to place an order here (e.g. 18 or 21).
All orders require a customer to enter their birthday, so Dispense will use this to prevent underage customers from placing an order.
Control how many days in advance customers can place orders.
Most dispensaries typically only set this to 1 or 2 days.
If you're using Dispense's cloud printer feature, turn this on to tell Dispense to automatically print orders when they are placed and for what status they will print on. See more information about Printer.
Customize which email you want customers to see as the reply-to on order emails that are sent.
